Last Updated: September 20, 2025
OVERVIEW
This policy covers cancellations for:
- Prep Panda Club membership subscriptions
- Prep Panda Services (non-subscription services)
- Property manager contracts
- Real estate professional services
Q: What if a real estate deal falls through after we've scheduled service?
A: If the transaction fails before work begins, we'll refund deposits minus any special-ordered materials. Contact us immediately when you learn of the cancelled transaction.
PART A: PREP PANDA CLUB SUBSCRIPTION CANCELLATIONS
How Our Subscription Model Works
Service First, Payment Over Time
- We provide quarterly service immediately upon joining or at the start of each service cycle
- Full service value is delivered upfront (within 1-2 weeks of cycle start)
- You pay for this service through monthly payments over 3 months
- Each quarterly service represents our upfront investment in your home maintenance
Understanding Your Payment Cycle Position
Your cancellation obligations depend on where you are in your quarterly payment cycle:
Month 1 After Service
- Status: You've received full quarterly service but paid only 1 month
- Balance owed: 2 months of payments
Month 2 After Service
- Status: You've received full quarterly service but paid only 2 months
- Balance owed: 1 month of payment
Month 3 After Service
- Status: You've paid for the full quarterly service received
- Balance owed: $0 (Clean cancellation)
Month 4+ (New Cycle)
- You've just received your next quarterly service (within past 1-2 weeks)
- You're back in Month 1 position
- No refunds available - service already delivered
Cancellation Options
Option 1: Pay Outstanding Balance
Pay the remaining balance for services already received in full upon cancellation.
Option 2: Continue Monthly Payments
Complete your current payment cycle with regular monthly payments, then cancel.
Option 3: Early Termination Fee
- Available only in Months 1-2 of your cycle
- Pay a flat $75 fee instead of remaining balance
- This may save money in Month 1, breaks even in Month 2
Option 4: Payment Plan
- Up to 60 days to pay outstanding balance
- Contact customer service to arrange
How to Cancel Your Subscription
Manage Your Billing & Subscription
You can view your subscription details, update payment methods, download invoices, and manage your billing through our secure customer portal:
Access Billing PortalYou can also cancel your subscription by:
- Online: Using the billing portal above or log into your account at preppandaclub.com and select "Cancel Subscription"
- Email: Send cancellation request to [email protected]
What Happens After Cancellation
- Final charge for any outstanding balance (unless payment plan arranged)
- Confirmation email with final account statement
- Access to member portal continues until the end of paid period
- No future services will be scheduled
- You may reactivate anytime (previous rates not guaranteed)
PART B: PREP PANDA SERVICES CANCELLATIONS (NON-SUBSCRIPTION)
Quote Stage Cancellations
Before Quote Acceptance
- Quotes can be withdrawn or cancelled anytime before acceptance
- No cancellation fee
- Quotes valid for 30 days unless otherwise specified
Accepted Service Cancellations
More Than 48 Hours Before Service
- No cancellation fee
- Full refund of any deposits paid
Within 48 Hours of Scheduled Service
- Cancellation fee: 25% of quoted amount or $100, whichever is greater
- Customer responsible for non-returnable materials already ordered
After Work Has Started
- Customer pays for all work completed to date
- Customer pays for all materials purchased or ordered
- Amount due based on percentage of work completed
- No refunds for partially completed work
How to Cancel Non-Subscription Services
- Contact your service coordinator immediately by phone or email
- Provide your service agreement or quote number
- Cancellation must be confirmed in writing (email acceptable)
Property Manager and Real Estate Professional Contracts
Master Service Agreements
- Follow termination clause in your specific contract
- Notice period as specified in agreement
- Volume discounts may be adjusted retroactively if minimums not met
Real Estate Transaction Services
- Pre-listing preparations: Standard 48-hour cancellation terms
- Buyer move-in preparations: 24-hour notice required due to closing timelines
- If real estate transaction falls through:
- Before work starts: Full refund minus any special-ordered materials
- After work starts: Standard cancellation terms apply
Individual Service Requests
- Standard cancellation terms apply (48-hour notice, etc.)
- Urgent closing-related services may have modified cancellation terms
PART C: BUSINESS-INITIATED CANCELLATIONS
When Prep Panda Must Cancel Service
If we must cancel your membership or services due to:
- Service area changes
- Business closure
- Emergency circumstances
- Operational changes
Our Commitments During Business Cancellation
For Subscription Members:
All Outstanding Balances Forgiven
- No matter your payment cycle position
- No collection attempts
- Complete debt forgiveness
Notice Period
- 30 days advance notice when possible
- Emergency situations: As much notice as practicable
Transition Support
- Assistance finding alternative services
- Positive references provided
- Possible transition compensation at company discretion
For Non-Subscription Services:
- Full refund of deposits for uncompleted work
- No cancellation fees
- Assistance finding alternative providers
- Special consideration for time-sensitive real estate transactions
SPECIAL CIRCUMSTANCES
Military Deployment
- Immediate cancellation with military orders
- No penalties or fees
- Subscription suspension available up to 12 months
Medical or Financial Hardship
- Case-by-case review
- Documentation may be required
- Payment plans or fee waivers possible
Moving
Within Service Area
- Transfer service to new address at no charge
- Maintain current payment cycle position
Outside Service Area
- Standard customer cancellation terms apply
- Balance owed for services already received
KEY REMINDERS
For Subscription Services:
- No refunds once quarterly service is performed
- Service delivered upfront, paid over time
- Early termination fee option: $75 (Months 1-2 only)
For Non-Subscription Services:
- 48-hour cancellation notice required to avoid fees
- Cancellation fee: 25% or $100, whichever is greater
- Written quotes required before all work
Customer Protection:
- Complete debt forgiveness if we cancel
- Multiple payment options available
- Transparent communication throughout
CONTACT INFORMATION
Questions? Need to Cancel?
Prep Panda LLC Customer Service
- Website: www.preppandaclub.com
- Email: [email protected]
- Hours: Monday-Thursday 9am-6pm EST, Friday 9am-5pm EST
When Contacting Us, Please Have:
- Your account or customer number
- Service address
- Quote or agreement number (for non-subscription services)
FREQUENTLY ASKED QUESTIONS
Q: Can I pause my subscription instead of cancelling?
A: We don't offer pauses, but you can cancel and rejoin anytime. Note that rates may change.
Q: What if I'm moving in 2 months?
A: Continue service until you move, then follow standard cancellation based on your cycle position.
Q: Can I get a refund if I'm unhappy with service?
A: We address service issues through our satisfaction guarantee, not refunds. Contact us immediately with concerns.
Q: What if weather prevents scheduled service?
A: Weather delays don't change your payment cycle. We'll reschedule at the earliest opportunity.
This cancellation policy is subject to and incorporates the Terms of Service. In case of any conflict, the Terms of Service shall prevail.
For the most current version of this policy, visit preppandaclub.com/policies
