TERMS OF SERVICE - PREP PANDA LLC

Effective Date: September 20, 2025

1. ACCEPTANCE OF TERMS

By engaging with Prep Panda LLC in any capacity - whether joining the Prep Panda Club membership program, subscribing to any subscription plan, or purchasing Prep Panda Services without a membership - you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. DEFINITIONS

3. SUBSCRIPTION PLANS

3.1 Service Description

Prep Panda LLC operates the Prep Panda Club membership program, which provides members access to subscription service plans for comprehensive home care maintenance. Members choose from various subscription plans that include quarterly home maintenance visits.

3.2 Available Plans

Prep Panda LLC offers various subscription plans with different service levels and features. Each plan includes quarterly home maintenance visits with services appropriate to the plan level selected. Higher-tier plans include all services from lower tiers plus additional benefits.

Current plans, pricing, and included services are detailed on our website at preppandaclub.com. Plan offerings and included services may be updated from time to time, with existing subscribers maintaining their current plan benefits unless otherwise notified.

3.3 Service Delivery Model

4. BILLING AND PAYMENT

4.1 Payment Authorization

By providing payment information, you authorize us to charge your payment method on a monthly recurring basis according to your selected subscription plan.

4.2 Billing Cycle

• Subscriptions are billed monthly in advance
• Billing occurs on the same day each month as your initial subscription date
• If billing date falls on a non-existent date (e.g., 31st), billing will occur on the last day of that month

4.3 Price Changes

We reserve the right to change subscription prices with 30 days advance notice. Price changes will take effect at the start of your next billing cycle.

4.4 Payment Methods

Subscriptions are processed through our payment provider, Stripe. We accept:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• ACH/Bank transfers
• Other payment methods as available through Stripe

All payment information is securely processed by Stripe and is not stored on our servers.

4.5 Failed Payments

If payment fails, we will:

• Retry the charge within 24-48 hours
• Send you a notification to update payment information
• Suspend access to the Service if payment is not received within 7 days
• Terminate the subscription if payment is not received within 14 days
• Reserve the right to collect any outstanding balance for services already delivered

4.6 Payment Authorization for Cancellations

By subscribing, you authorize us to charge your payment method for any outstanding balance if you cancel before completing payment for services already received. This ensures fair compensation for services we have already delivered.

5. CANCELLATION AND REFUND POLICY

Our comprehensive cancellation and refund policies for all services are detailed in our separate Cancellation Policy. This includes information about:

• Subscription cancellations and payment obligations
• Non-subscription service cancellations
• Property manager and real estate professional contract cancellations
• Refund policies and early termination fees
• Special circumstances (military deployment, hardship, moving)

Please review the Cancellation Policy for complete details about cancellation procedures, fees, and your rights.

6. BUSINESS CANCELLATION BY PREP PANDA LLC

6.1 Our Right to Cancel

We reserve the right to cancel your subscription if:

• We discontinue service in your area
• We cease operations or discontinue the Service
• Circumstances beyond our control prevent us from providing the Service

6.2 Our Commitment During Business Cancellation

6.3 Customer Financial Obligations

In the event of cancellation initiated by Prep Panda LLC:

• All outstanding balances for services already rendered shall be forgiven
• No pro-rata charges shall apply for partial service periods
• Members shall have no financial obligation for any unpaid portion of their current service cycle
• No collection efforts shall be undertaken for any amounts that would otherwise be due

6.4 Goodwill Compensation

When we initiate cancellation:

• We may provide compensation or transitional support at our discretion
• We will provide positive references for alternative services when possible
• We will assist with transition to new service providers when feasible

6.5 Service Area Changes

If we modify our service areas and can no longer service your location:

• Same protections apply as business cancellation
• All outstanding balances forgiven
• Goodwill compensation provided

7. USER ACCOUNTS

7.1 Account Responsibility

• You are responsible for maintaining the confidentiality of your account
• You agree to notify us immediately of any unauthorized use
• You must be 18 years or older to create an account

7.2 Account Sharing

Membership and subscription benefits are for individual household use only. Account sharing is strictly prohibited and may result in termination.

8. CONTENT AND INTELLECTUAL PROPERTY

8.1 Ownership

All content provided through the Service remains the property of Prep Panda LLC or its licensors.

8.2 Limited License

Subscribers receive a limited, non-transferable license to access and use content for personal, non-commercial purposes only.

8.3 Restrictions

You may not:

• Reproduce, distribute, or publicly display our content
• Create derivative works from our content
• Sell or transfer subscription benefits to others

9. SERVICE MODIFICATIONS

We reserve the right to:

• Modify or discontinue any aspect of the Service
• Change content offerings
• Update features and functionality

Significant changes will be communicated with reasonable advance notice.

10. TERMINATION

10.1 By You

You may terminate your subscription at any time as outlined in our Cancellation Policy.

10.2 By Us

We may terminate or suspend your subscription immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Share or misuse your account

11. DISCLAIMERS AND LIMITATIONS

11.1 Service Availability

We strive to fulfill all scheduled services as promised. However, we do not guarantee service availability due to factors that may include:

• Weather conditions
• Staff availability
• Emergency situations
• Equipment or supply constraints
• Seasonal demand

We will make reasonable efforts to notify you of any service delays or rescheduling needs.

11.2 Content Disclaimer

Services are provided for home maintenance purposes only and should not replace professional inspection or emergency repairs when needed.

11.3 Limitation of Liability

Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding any claim.

12. PRIVACY

Your use of our Service is also governed by our Privacy Policy, available at Privacy Policy.

13. DISPUTE RESOLUTION

13.1 Governing Law

These Terms are governed by the laws of the State of Florida.

13.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved in the state courts of Florida. For claims under $8,000, either party may elect to use small claims court.

14. MISCELLANEOUS

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Prep Panda LLC.

14.2 Severability

If any provision is found unenforceable, the remaining provisions shall continue in effect.

14.3 No Waiver

Our failure to enforce any provision shall not constitute a waiver of that provision.

15. CONTACT INFORMATION

For questions about these Terms or your subscription:

16. CHANGES TO TERMS

We may update these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

17. PREP PANDA SERVICES (NON-SUBSCRIPTION)

17.1 Service Description

In addition to the Prep Panda Club membership program, Prep Panda LLC offers Prep Panda Services - specialized home preparation services available to both members and non-members, including:

• Pre-sale preparation to enhance home appeal and market value before listing
• Move-in ready services for property managers preparing units for new tenants
• Real estate agent services for preparing homes for buyers and sellers
• Turnover services for rental properties between tenancies
• Ongoing maintenance contracts for multi-unit properties

17.2 Service Agreement

All Prep Panda Services require:

• Initial consultation and property assessment
• Detailed written quote outlining scope of work
• Customer approval and signature before work commences
• Separate service agreement for each project or ongoing contract
• For property managers: Master service agreements available for multiple units

17.3 Payment Terms

• Prep Panda Services are billed separately from any subscription
• Payment terms will be specified in each service agreement
• May require deposit or progress payments for larger projects
• Final payment due upon completion unless otherwise agreed
• Property managers: Volume discounts and NET payment terms may be available

17.4 Property Manager and Real Estate Professional Services

For property management companies, real estate agents, and multi-unit property owners:

• Master service agreements available covering multiple properties or transactions
• Volume pricing for multiple units or clients
• Priority scheduling for time-sensitive transactions
• Standardized preparation checklists for listings and move-ins
• Direct billing and NET payment terms available for qualified accounts
• 24-48 hour service available for urgent needs
• Co-branded service options for real estate professionals

17.5 Member Benefits

Active Prep Panda Club members in good standing may receive:

• Priority scheduling for Prep Panda Services
• Member pricing discounts as available
• Integrated service coordination with regular maintenance

17.6 No Subscription Required

Prep Panda Services are available to anyone within our service area and do not require a Prep Panda Club membership. Non-members utilizing Prep Panda Services are bound by these Terms only as they relate to the specific services purchased.